1. Scope of This Policy
Zyron Innovations (L.R. Medeiros LTDA, CNPJ 52.739.211/0001-44) delivers custom research, product development, distribution and scaling work rather than a fixed off-the-shelf product. Because each engagement is scoped individually, refund terms are ultimately defined in the written proposal or contract signed with each client. This page describes our general, default approach where a specific contract does not state otherwise.
2. Project Deposits and Milestone Payments
Engagements are typically structured around an initial deposit followed by milestone-based payments tied to agreed deliverables (for example: research completion, product build, distribution setup, and scale support). Amounts already invoiced for work completed and delivered are non-refundable.
| Stage | Refund eligibility |
|---|---|
| Before research kickoff | Full refund of unearned deposit, minus any third-party costs already committed |
| During research phase | Refund of the portion of fees not yet corresponding to delivered work |
| After a build milestone is delivered | Non-refundable for that milestone; future milestones may be cancelled |
| After distribution or scale work has started | Non-refundable for work performed; remaining unbilled scope may be cancelled |
3. How to Request a Refund
To request a refund or discuss a cancellation, contact us at zyroninnovations@gmail.com or through our Contact page, including your project or invoice reference. We aim to acknowledge refund requests within 5 business days.
4. Review and Processing
Once a refund request is approved, we process it using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider and are typically completed within 10 to 15 business days after approval.
5. Non-Refundable Items
The following are generally non-refundable, except where required by applicable law:
- Fees corresponding to work already delivered and accepted;
- Third-party costs incurred on the client's behalf (e.g., app store fees, licensed tools, hosting already provisioned);
- Custom code, designs or research reports already handed over to the client.
6. Disputes
If you believe a charge was made in error, please contact us before initiating a chargeback with your payment provider — most issues can be resolved faster and more accurately when raised directly with our team.
7. Changes to This Policy
We may update this Refund Policy from time to time; the "Last updated" date above reflects the most recent revision. Where a signed contract includes its own refund terms, that contract prevails over this general policy.
8. Contact Us
Questions about billing or refunds can be sent to zyroninnovations@gmail.com or through our Contact page.
This document is a general-purpose refund policy template and does not constitute legal or financial advice. Specific refund terms for a given engagement should always be confirmed in the signed proposal or contract, and this template should be reviewed by qualified legal counsel before use.